Replacement Process if the cEdge is Configured Through CLI Step 1. We've had a handful of memory failures, and one or two system board or CPU hardware failures, and the RMA process for those has always been smooth. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. Customer Handoff Process. The actual feature that generated the MTS event that ELTM is. Fig 1. Opción 2: búsqueda avanzada (cuentas con inicio de sesión en Cisco. To do so, on the order summary page, you can choose toHello . Device roles are used to identify and group devices and to determine a device's placement on the network topology map in the Topology tool. RMAs will be processed when they are returned to San Jose, California, USA. Technical Assistance: Cisco Enhanced Limited Lifetime Hardware Warranty includes access to technical support during local business hours, 8 hours per day, 5 days per week. After entering the IP address, one of the following. • Fabric edge (FE) nodes: A fabric device (such as. Cisco ASR 9000 Series Aggregation Services Routers offer one of the industry’s highest-capacity Carrier Ethernet platforms. 1) Lists and describes each WAAS. n Media traverses the Expressway solution and is relayed between endpoints directly; all media is encrypted between the. Five (5) years of replacement parts for hardware from the EOS date, in accordance with Cisco’s Return Materials Authorization (RMA) process. further details are below:-. It is targeted for service providers and Cisco partners who need to manage multiple customer accounts through a single. We answer: “Who can help me escalate my Cisco RMA incidents?” WHAT WE CANNOT DO • Create RMA incidents in CIS • This is handled by the SYNNEX Customer Service Team • Process RMA credits to Partner in. You can't send the product back without an RMA number -- well, you could, but it would either be marked "return to sender" or it would be misplaced and you'd never see it again. I have this problem too. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the product. Session ID: 2023-11-22:7cc96abb557de555709aeeb1 Player Element ID: performPlayer. To do this, you must. com Latin America (including Mexico): latam-lsc-spvtg@cisco. Re-packaging Your RMA IfusingtheoriginalCiscoboxandpackaging,properlyplacetheitemwithinthepackagingmaterial. USer the right arrow -> to navigate to Boot Options screen and select the boot device. 3. RMA Process . We would like to show you a description here but the site won’t allow us. Customers and partners request an RMA for defective hardware tokens by calling Duo technical support. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. Per the device's replacement warranty. If you are unable to return the parts within this timeframe, please follow the extension request process. This process tells you the command (archive copy-sw or archive download-sw privileged EXEC command) and the image name (tar filename) needed to manually upgrade the switch stack or the. The 4 Step RMA Creation Process Entering an RMA Support Key Features ‘Know Me’ – When you login, you will be presented with your RMA history within the last 30 days and. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. San Jose, CA 95134. 1. Step 2: Click the profile button, and then select Manage Profile. and it reaches the cisco warehouse, replacement device will be shipped to you. This is due to the fact that software level memory corruption has occurred. After you reimage, you can change it to Platform mode. I'm assuming that the process will be along the lines of physically moving the RAID card. 3. com. Return Material Authorization (also known as Return Merchandise Authorization or Returned Goods Authorization), commonly referred to in industry as 'RMA,' is the process of returning a defective item to the source provider (or a designate) to receive a refund on the purchase, for replacement of the same or comparable item, or to have. Step 2. Step 2. 3. Replacement request is received by Cisco’s Returns team. We work directly with the SYNNEX Customer Service Team to open and resolve Cisco RMAs. Complete the. . 5 2 3 3 CCW Support. 04 Licenses and Devices Tab in the License Registration Portal. RMA品返却 パートナー様ご手配便でRMA返却をいただく際は下記情報を事前にご連絡を頂きますようにご協力をお願いします。 1. To connect with CCW Support, follow these options one by one after dialing the toll free number. For example, a unified port on a UCS 6248 Fabric Interconnect should be reconfigured on any port between 1 and 16. 2. com and state “HW-2 (tier 2 only) return for credit. For the Key Pair, click New . Cisco Webex Technical Support Enquiries Australia: 1800 493 239 New Zealand: 0508 555 607 Web: support. You are responsible for the returned parts until we receive them, including any. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco. Step 3: From the inventory drop-down list, choose Marked for replacement. xml files if any) to the new secondary ASA. (RMA) process, you must transfer that controller’s licenses within 60 days to a replacement controller. To replace a failed router using Cisco SD-WAN Manager , perform the following steps: Open the file and change the IP addresses. Cisco DNA Center provides one-touch RMA support for the following switches: Switches that are discovered and configured using LAN automation, including the seed devices (LAN automation primary and peer devices) Devices configured as fabric in a box (standalone only) — Cisco AI Endpoint Analytics Enhancements. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the product. 2. Click the name of a device for which you want to add user-defined fields. Session ID: 2023-11-19:1b92ef6eaadd79cd3e22b65 Player Element ID: performPlayer. Options. From memory array scope, you can also get access to DIMM. Log into the Cisco POWR Tool Two login methods are available: Cisco. • All return requests for HWW have to be submitted via online Returns tool, select HWW (2-Tier Only) Or write to ap-returns@cisco. Contact Cisco TAC. From the new switch console run the command setup-clean-config. Hi all I am trying to replace a faulty 9300-24T with a new 9300-24T. 1. Cisco RMA Policy for Warranty and Hardware Support Contract Returns Cisco Systems, Inc. They also detect malicious and/or counterfeit images by analyzing binary images installed on any Cisco device that come through our RMA process. In this document the terms and procedure of a return material authorization (RMA) (‘RMA Procedure’) are laid down for Orlaco Products B. Two serial numbers can now be entered at. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. For the Normal RMA( Non-DOA ) return, customer should use their appointed forwarder to ship the RMA items back to DHL China by shipping terms of Delivered at Place (DAP). Click New as shown in the image. Re-apply the configuration and license to the newly created virtual device so that the edge device can be completely recovered from the failure. Customers may: Add a new support contract to hardware (including OS software) and application software for up to one (1) year from the EOS date, provided the contract end date does not exceed LDOS. Tested by connecting to different switches (Cisco and Meraki) 3. S3 or S4. It even works if you buy used as long as its a NA SKU. This video describes, a step-by-step guide on how to onboard a cEdge device on vManage with the PnP automated option. com. 宛先： シスコシステムズ・リターンセンター E-Mail送信先： scfo-jpreturns@external. V. During the boot up, select Macros > User Defined > F6. ˘ ˇ ˆ ˙˝ ˛ ˚ ˜˛ ˜ !ˆ "!# ˝ $ ˆ ˛ " % $% ˆ ˙ ˝ Title: TACCiSCO’s RMA number must appear on the shipping label and all paperwork associated with the return. docx 1 For Next Calendar Day and Next Business Day delivery, the RMA request must be created by 3:00 PM Local Depot Time for delivery on the Next Calendar Day or Business Day. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. 2. 返品許可（RMA）をリクエストするには、Merakiダッシュボード内のRMAリクエスト フォームに必要事項を入力してください。RMAリクエストが承認された場合、Cisco Merakiから電子メールでお客様にRMA番号をお知らせし、無料の返品出荷ラベルをお届け. So is my Unit 4 broken, do I have to return it from where I bought it or how is the cisco rma process working? Do I have warranty with the serial number on the unit and how long in germany? Best Regards, NewCom. 5: During downtime, just swap cables from current primary FTD (the only member alive in HA pair) to new FTD. To do this, you must. Fig 1. These special situations are priced and scheduled on a case-by-case basis. import any third party certificates to the standby ASA. 1. IMPORTANT: If you or the organization you work for has never raised a TAC/RMA case before, I strongly urge you to try. For more information please consult the following link:T. and its subsidiaries will issue Return Materials Authorization (RMA). ASR 5500 Installation Guide -RMA Shipping Procedures. Cisco uses only approved partners to deliver service parts and labor to your site. Process 1: Connect to Cisco and access software images. Perform a software reset. On a different note, Cisco engineering really ought to know better than to expose these software internals in syslog messages. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (if any), or if no warranty card, as described on. Submit a Cisco service request. Learn how to return a Cisco product using the return materials authorization (RMA) shipment process. They are sending out a new chassis due to a motherboard issue and we expect to be able to migrate over from the old server to the new server without losing data. This document must be read in conjunction with How Cisco Provides Services, which is incorporated by reference into this document. 6. RMA Replacement of the Cisco RP3 Module. Return Material Authorization Definition. IMPORTANT: If you or the organization you. Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Partners go through extensive training to get certified by Cisco to sell authentic Cisco products. US/CAN I 5am-5pm Pacific. com The Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) license server is designed to mirror the Cisco Smart Software Manager’s license workspace experience through a common user interface and similar features. (RMA) workflow in Cisco DNA Center lets you replace failed devices quickly, thus improving. Bias-Free Language. 3. After you choose a deployment type, the left pane displays menu relevant to the. An optional free-form description of the entry. Back up the current configuration. Returns and Resolutions Team Phone:1 800 553-6387 Email: cs-returns@cisco. Options. Following service request creation, customers will receive an e-mail similar to the example below: From: sherholm@cisco. o On-site troubleshooting of non-RMA’d Products o Working at heights (higher than 10 feet/3 meters) o Onsite building issues, e. Latin America. SSO on Cisco Catalyst C9800-40-K9 and C9800-80-K9 Wireless Controllers The Cisco C9800-40-K9 wireless controller is an extensible and high performing wireless controller, which can scale up to 2000 access points and 32000 clients. Each Cisco Catalyst 9200 Series Switch comes with two stack ports located on the back panel of the switch to support the StackWise-160/80 architecture. As per the process - Cisco should have an automated tool when they RMA new unit, the new kit should get a smart License automatically since you. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. Web: Go to the Cisco Support site and click Open New Case. A Target can be one of the following types: . Such services are subject. . . rma - Cisco. A 3 Way RMA is the scenario where Cisco Partners keep spare inventory in their depot. Enter the name of the backup process, Weekly_data_backup. Here, you need to enter the IP address and the shared secret <password> that is used in order to validate the WLC on the ISE. As per the process - Cisco should have an automated tool when they RMA new unit, the new kit should get a smart License automatically since you. 4: Register newly received FTD ( Cisco RMA one) to new FMC. 303-790-1000. For Sales Assistance: Now that you've received an e-mail from us with your RMA number, here are some steps to help you successfully complete your return. Access your Cisco Account Profile in the OneID profile manager to update your customer or partner profile information. How do I get an RMA for a failed unit to Cisco for repair and return to. Insert the new PIM (the PIM you received as part of the RMA process). The Cisco Refresh (Certified Remanufactured) program supports our purpose and helps you do the same. Federal Employee Benefits Analysis Report Components A. Summary Cisco Defective Asset Retention (CDAR) enables qualifying customers and partners (when available and. Thank you for the nice rating and good luck!This secure process must be used from the time a Cisco ASA Software image is downloaded from Cisco. For a new onboard it is recommended to clean the device up with a software reset, this ensures all previous configurations in the Configuration Data Base (CBD) are removed. It’s the first part of the process of returning a product to a business to receive a refund, replacement, or repair. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. To that end, the best practice is to focus on the function that has the issue. The objective of Guided Workflow is to to collect all pertinent case and RMA details to AUTOMATE RMA creation during Case Creation, avoiding the "Customer Handoff" email, therefore speeding up the RMA process. It is highly dependent on the level of maintenance. STACK-T4-3M. com. Find out the prerequisites, components, background. Regex: The pattern. Ensure that you perform the Return of Materials (RMA) process in the following order: Create a backup copy of all the CSP devices in a cluster using Cisco SD-WAN Manager. Package Parts: Parts should be packaged per Cisco’s. When you launch the Cisco Nexus Dashboard Fabric Controller Web UI for the first time, the Feature Management window opens. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or ‘duplicate’ an existing RMA to create a new RMA. Learn more. How it Works: Our new RMA Creation process consists of four steps: Part Information; Site Information; Delivery Details; Review & Submit Guided Workflow is a new addition to case creation in Support Case Manager to augment the Intelligent RMA Experience. Step 4 Click OK. Track your RMA Check the status of your RMA. The process of ordering a vWLC, 5520 and 8540 Series Wireless LAN Controller on CCW remains the same. Choose Tools > File Management in the ASDM. Actual delivery times may vary. Smart Software Manager (SSM) On-Prem. Step 5. We have reviewed all Cisco IOS command line interface (CLI) commands, and have removed commands that provide limited value to customers during normal device operation, but. Navigate to Configuration > Remote Access VPN > Certificate Management, and choose Identity Certificates. rma Once TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. Click Add. Guided workflow allows for automated troubleshooting cases (non-RMA) and RMA creation process for Service Requests (SR) opened for Cisco products. During the boot up, hit F2 and enter the BIOS utility. See IoT special offers Explore industrial IoT portfolio. Reboot the device. Email: lmo-help@cisco. Configure with the ASDM. This guide is to assist in the standard steps required to return a service RMA part to Cisco from APAC location using the Cisco POWR Tool. This seen when the switch crashes in Cisco IOSd process. tar: Process Restart** * If the SMU type is Reload: upon activation of the SMU, the router reloads. With no human interaction, a Service Request (SR) and a Return Material Authorization (RMA) will be authorized proactively,. Enter view in order to verify that the backup was successfully scheduled. The way in which the Pattern string must match the alias. update ASA software to same version as the primary ASA. com until a Cisco ASA device begins using it. * Products must have been purchased directly from Cisco. Policies Process Product End-of-Life (EOL) Policy Cisco Meraki may find it necessary to discontinue products for a number of reasons, including product line. S1 or S2 service requests: For S1 or S2 issues, or if you do not have Internet access for S3 and S4 issues, contact the Cisco TAC by telephone to submit your service requests. 1 RP— RJ-45 1G redundancy Ethernet port. ** 341-0325-02(2KW ASR9K DC power module ) No check required Return merchandise authorization. Automatic advise (auto-advise) occurs when the auto-upgrade process cannot find appropriate stack member software to copy to the new switch. Don’t know if it’s the vendor. RMAs play an important role in the reverse order fulfillment. A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. To Receive a Return Materials Authorization (RMA): To receive a RMA number, please contact the party from whom you purchased the product. Once you confirm the switch is in ACI mode, these are the steps to clean up the replacement switch. You’ve raised a TAC case and your hardware has been given a grim diagnosis. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. 2. With the introduction of NDFC Release 12, users get a consistent experience across NDFC and other services hosted. Before you begin the restore process of a faulty or failed physical appliance, contact Cisco TAC for replacement hardware. Follow Cisco RMA process. . Haga clic en "Cambiar a búsqueda avanzada" para visualizar los campos de búsqueda. 2. Reset Reason:Service [iosd] pid:[xyz] terminated abnormally [11]. In response to amirgolan. Important Claim Information you should record. After the RMA process is completed, log into Cisco vManage and verify that your new virtual devices are discovered by the vManage. Our new Customer Handoff Experience will eliminate the back and forth between you and Cisco when an RMA is needed and let you update shipping information directly on your RMA before submitting the order. The Cisco Smart Net Total Care™ (SNTC) Portal is a part of Cisco’s Smart Services portfolio that combines Cisco’s industry-leading and award-winning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the Software as a Service (SaaS) model. If any of the above resolved your issue, then the problem could be a firmware issue and a RMA isn't required. Description. The screenshot below shows how the email will look like. Cisco Technical Services help to ensure that your Cisco products and network operate efficiently and benefit from the most up-to-date system and application software. For RMA outside of the US and Canada, under SDS (Same Day Ship), which requires return to a location outside of the country, Customer shall ship. Software support will be as follows. How do I make a request for an RMA and/or if I have questions about the request process? A. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. Cisco Employee. The Inventory page displays the device information that is gathered during the discovery process. Before you begin the restore process of a faulty or failed physical appliance, contact Cisco TAC for replacement hardware. 67284 or 408 526-7284. Contact CiSCO at 303-790-100 for technical support. Thank you for the nice rating and good luck!Enter the proper Product Family and Unique Device Identifier (UDI) product ID and serial number, then click Ok. Find your Transaction History 12. The process for submitting an RMA, referenced supporting tools (for example, RMA template), and other information described in this guide applies only to Cisco Service Provide Video Technology (SPVT) products and does not apply to other Cisco products. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. After contract migration, the standard Cisco process will be in place. May I still work with my partner to get a warranty return materials authorization (RMA)? A. 1. The return label must be underneath the shipping label. · Asset Recovery use the Direct Web Access feature in many of the automated email reminders sent to customers. Asia Pacific. com. sh* The DOA process is separate from any warranty programs. You can begin the RMA process from the Cisco Returns Portal. The TAC engineer will hand you off to the logistics team, who will generate an RMA number for you. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. (RMA) process, try the following: Try the device on a different display screen. Fig 1. * DOAs must be claimed within 3 months of ship date to partner. Cisco may require the Transferee to pay service inspection orCall Tac and open the ticket for RMA. Just peel to reveal the RMA shipping label, and affix it to the package. For services including Advance Replacement, Cisco will use commercially reasonable efforts to achieve the service levels. The Catalyst 8500 Series Edge Platforms are integrated with Cisco ThousandEyes internet and cloud intelligence. If the steps outlined above have been followed and indicate that the unit requires an RMA, please contact Support to begin the RMA process. Software download (including Data Collection Tools and Smart Applications where available). In the left pane, click User. RMA stands for return merchandise authorization. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. com (including Smart Enabled Portal where available). com account. DNS, DHCP, etc. Hello, We have a Cisco UCS C240 M4 that is going through the RMA process. Thanks Scott. Read the final. com. Follow the instructions provided on the screen by Microsoft to continue with the activation process. You are responsible for the returned parts until we receive them, including any import duties, taxes, and fees. You are responsible for the returned parts until we receive them, including any. 1. Q. docx Cisco Meraki Now Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. Stack ports. How do I make a request for an RMA and/or if I have questions about the request process? A. in the KVM screen, select the Macros option (on top left) > Manage > New > F6 > Add. The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. You should get the following message if the claim was successful (with a list of all the devices that have been assigned to your organization's inventory) Click Next. (RMA) process; ActionsWhat happens if my warranty period expires during the RMA process? 10 Q. Cisco does not accept Destroyed, Stolen, or Scrapped Products as a part of Cisco’s RMA process for Advance Replacements. com 2. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. This video describes, a step-by-step guide on how to onboard a cEdge device on vManage with the PnP automated option. com APAC: apac-lsc-spvtg@cisco. A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. We do it by providing and managing a comprehensive set of systems, tools and processes th. 1800-553-6387. Aug 2007 - Jan 20135 years 6 months. If you initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to Cisco SD-WAN Manager. Choose Tools > File Management in the ASDM. Neighbor zone: One of the Expressway's configured external neighbor zones, or a DNS or ENUM. Track the shipment status of your Cisco parts here. Confirm that there is no connectivity issue. Tags: SDWAN, vManage, cEdge, PnP, OnboardWhen your device is taken off the inventory, shipped elsewhere for redeployment, or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the deregister command to cancel the registration of your device. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. Check the logfile: Cisco IOS or the the logs from the active switch can highlight the configurations that contributed to this reset. wwrl-doa-pickup-apac@external. Requesting an RMA. Step 4: Select the device and choose Actions --> Replace Device. Certificate of Destruction (CoD): This option is available when business conditions prevent the return orRMA Process for Cisco CSP Devices. 0 describes the RMA Procedure. • Cisco. 2. It is important to provide the required information to the Cisco support engineers when you request an RMA. Phone: 001 888 443 2447. The parts contained in this shipment are replacement parts provided under Cisco Systems Advance Replacement Service. Purpose and scope. If the shipper has a question regarding the contents of a product, please contact Cisco at environment@cisco. Upon filing a support case for a suspected failed disk, Customer Success will ask for information about the circumstances to help with resolution. Corporate Headquarters. Step 3. Cisco License Manager (CLM)—This method automates the process of obtaining licenses and deploying them on Cisco devices. 2. Return Material Authorization (RMA) Function a) Offline Device and Unable to Provide the Required Credentials, use the RMA Process 11. Router# request platform software sdwan software reset. Options. Cisco uses only approved partners to deliver service parts and labor to your site. Direct Web Access. Cisco OS and configuration settingsRMA provides a common workflow to replace routers, switches, and APs. If cisco RMA due to failure you can install in the same chassis cisco will change automatically, but if you installing new chassis ( may be contact cisco) BB **. 1: ncs5500-sysadmin-7. It also describes the software activation process for Cisco software activation and feature licensing for Cisco software on 3900, 2900, and 1900 Integrated Services Routers. RMA stands for “return material authorization”, and it is permission for you to return a product back to the supplier. 1. 1. If we initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to the NMS. You must generate an authentication token using the Cisco DNA Center Cloud portal so that Cisco DNA Center connects with. In addition to a higher capacity and. Cisco ISE is not required for the use cases covered in this guide. Step 2 Enter the UDI into the RMA License portal tool on Cisco. Firstly, you need to call the cisco support frontline phone number (cisco support worldwide contacts are mentioned in this link. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMAconfiguration on the active between all the members in the stack. Manage Cisco Systems US/Canada investigations for counterfeit, grey market, and service related cases. This page provides answers to many frequently asked questions about our product warranties and Return Materials Authorization (RMA) policies. The request will be processed within 24-48 business hours. This means the. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. The switch shows as unreachable. 170 West Tasman Drive. Request an RMA Return policy Warranty returns If you are experiencing hardware issues, please contact Cisco Meraki Support by signing in to the Cisco Meraki dashboard (Help. The RMA in this document refers to both in and out of warranty Return for The following checks must be made when determining if a Cisco Meraki MV is faulty. 1. What happens with my ASA license key during a RMA? A. 3). Cisco Wide Area Application Services Command Reference (Software Version 6. Note: If you are in the USA, choose the preferred version of ACI software to be pre-loaded when you place the RMA request. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference.