Chargeback Reason Key by Network - 2023 Guide. 60 due to merchandise, fees, overhead, and other sources of loss. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Reason Code 53: Not as Described or Defective Merchandise. 7 downloads 2 Views 352KB Size. Blog and Articles; Success Stories; Chargeback Reason Codes; BIN Look-up; eGuides the Reports; Webinars; Knowledgebase; Online; Partners. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. Reason Code North-America: Canada and United States of America; Reason Code: All other. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Chargeback reason codes can change with new information. reasonable and that the transaction did not exceed this amount range. US/Canada Chargeback reason code. “American Express Chargeback Reason Codes | Sift”. 0 only applies to reason code 10. Refer to the following list for accepted values in the field chbk_reason_code. The tickets were held at the box office, and no signature, swipe or imprint. 4: Fraud—Card-Absent Environment. A chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. EMV Liability Shift Counterfeit Fraud. However, it's advisable to respond to whatever reason code you received from the bank. It covers topics such as chargeback rights, time frames, reason codes, arbitration and compliance. Preventable Reversible. Mastercard uses reason code 4842 for late presentment chargebacks, but the conditions are considerably more complex. September 2011: 5. Chargeback Reason Codes Reason code are the first key to understanding the root causes . 634. It was created to protect. Reason Code North-America: Canada and United States of America; Reason Code: All other. 4763: FR2: Full recourse: A cardholder is claiming that they did not authorise or participate in a transaction that you. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. Another downside is that chargebacks on annual subscriptions. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. Terms and conditions. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. When you do the math, you are looking at a $5,000 penalty per month, along with a chargeback fee of $15-$30 per chargeback, and all the other associated costs. As part of its move to support card-not-present merchants and airlines, Visa made changes to the compelling evidence requirements for four key reason codes: Reason Code 30: Services Not Provided or Merchandise Not Received. FR2 FR4 FR6 M01 M10 P01 P03 P04 P05 P07 P08 P22 P23 R03 R13 Select a code to see the details QUICK REFERENCE Time to respond: 20 days from date of chargeback. Clerical Merchants and Partners can request that Forte remove an account from the "Known Bad Accounts" database by calling Customer Service at 800-337-3060 option 1. Below is a list of Mastercard chargeback codes used in eCommerce. F01. While the format of chargeback reason codes. Supporting Documents You could potentially reverse a Chargeback by providing the necessary supporting Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing date of. Chargebacks from all three categories can show . What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. Chargeback Reason Codes by Industry. Additionally, Amex uses a fifth "Miscellaneous" category. A chargeback happens when a customer requests for a transaction to be reversed. A chargeback happens when a customer requests for a transaction to be reversed. The actual underlying cause of this chargeback is usually true fraud or friendly fraud. Try Shopify free for 3 days, no credit card required. Blog and Articles; Success Stories;. An Acquirer must monitor the Chargeback-to-Transaction volume ratio of its Merchants and identify any Merchant that:. 3. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. That’s 50% more time than what the major card networks allow. The other member could accept the chargeback or contest it, escalating the dispute to compliance where Visa adjudicates. The dispute must be one of the following types of reason codes (as identified by the relevant Card Network) listed in. Chargeback Reason Codes by Mesh - 2023 Guide. Amex Dispute Codes FR2 Full Recourse FR3 Full Recourse FR4 Full Recourse FR5 Full Recourse M01 Acct Notice - processed Chargeback authorization M02 Acct Notice - processed your credit M03 Acct Notice - processed your credit M04 Acct Notice - debit stands M05 Acct Notice - ch does not agree M06 Fraud - full data stream not provided M07 Rental Room Charges Only that the transaction was either approved online by the issuer or offline by the chip. 0: Updated report version from 1. 4. The merchandise was as described or was not defective. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. For example, suppose a cardholder filed a case about an order processing issue, and you disputed the chargeback. The reason code may not reflect the true reason for the chargeback. Read the Chargeback Advice letter carefully. You must tailor your representment case — including the compelling evidence — to the reason code under. To avoid this, issuers can identify their chip cards using the Service Code field with a first byte value of 2 or 6. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. Aforementioned definitive guide includes and chargeback reason codes from each of the four major bill networks. Complete Guide to Visa Compelling Evidence Update CE 3. As a merchant, you face the brunt of chargeback losses. account_number= Any account number. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. FAQ: What is Chargeback Representment? TIPS. As soon as a customer requests a chargeback, their bank will reach out to the business’s bank and give them a heads-up that the chargeback has been requested. You must proactively address chargeback issues. US and Canada. See the list of reason codes below: Card Network. Chargeback time frames - A specific period during which a chargeback can be raised. The new codes, which can be found in our reason code guide, start with a two-digit number indicating which of Visa's four dispute categories it falls into: 10 — Fraud; 11 — Authorization; 12 — Processing Errors; 13 — Consumer Disputes; The Visa Claims. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. Code structure. Solutions. None, although there is a $0. 'luhfw fruuhvsrqghqfh wr wkh dssursuldwh hpdlo edvhg xsrq wkh uhdvrq frgh ri wkh lvvxh olvwhg ehorz <rx pd frpelqh lvvxhv iru gliihuhqw uhdvrq frghv lq wkh vdph fruuhvsrqghqfh rqo li wkh hpdlo ghvwlqdwlrq lv wkh vdph <rx pd. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. This extra step can be frustrating for Card Members and lead to lost sales. “It’s a lot tougher with Mastercard because they only use four main codes. 4763: FR2: Full recourse: A cardholder is claiming that they did not authorise or participate in a transaction that you. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. Identify the type of transaction, such as card-not-present, and use appropriate codes for identifying transactions as e-commerce, telephone order, and Mail order during settlement process and authorization. These codes are broken down into five different category. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. In most cases, the bank chooses a course of action based on information the cardholder provides. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. Chargeback reason codes vary by the credit card company. Check the chargeback reason code. Change of Chargeback Reason to an Authorization-related Chargeback Replace ‘Change of Reason within the Cardholder Dispute Chargeback’ with this section. 4798: F30: Fraud Liability Shift. By entering your email, you agree to receive marketing emails from Shopify. [noun]/prow • mow • ə • bjuz/. A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. Chargeback Reason Codes by Network - 2023 Guide. Additionally, Amex uses a fifth "Miscellaneous" category. 6. Amex Dispute Codes Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. The good news for those using Shopify Payments, the hundreds of reason codes and buckets them into eight. Step #2 | Report the Scam to PayPal. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Oftentimes, the reason code assignment is based on limited knowledge and insight. The transaction amount and authorization number (ARN. PCI DSS v3. FR2 FR4 FR6 M01 M10 P01 P03 P04 P05 P07 P08. Chargeback Reason Codes by Network - 2023 Guide. 4: Other Fraud–Card-Absent Environment. 0 rule changes take effect April 15,. Reason codes are important to help merchants address recurring. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity Below is a list of Mastercard chargeback codes used in eCommerce. FR2: Fraud - Full Recourse Agreement: 120: The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. Customers cannot dispute pending credit card transactions; they have to wait for it to actually post to their account before they can initiate a dispute. These can be classified into three types of chargebacks. Encrypt transmission of cardholder data. Enterprise;. Overview. Across open networks and include account numbers sent over email, instant messaging, text, or chat. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. If the available information indicates that the customer dispute is a valid one, American Express will automatically debit your merchant account for the amount of the disputed transaction and will send you a chargeback notification for you to review. A chargeback guarantee is a service provided by third-party vendors that protects merchants against the financial impact of chargebacks. Another thing you should bear in mind is that the card brand involved in the dispute can also change the reason code to suit new developments. These symbols stand for reasons why a financial. What are Chargeback Reason Codes? Chargeback reason codes are issued by the bank when a customer files for a chargeback. It is important for the merchant to know about the American Express Chargeback. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. They only bill customers during a dispute if there is compelling evidence to show the cardholder’s account is in the wrong. Fight; Hinder; Recover; Resources. Each chargeback is disputed by a specific reason code. 101. 1; Reason: EMV Liability Shift. Reason Code 04. May 2011: 5. If a criminal manages to defeat the technology and complete an online. In fact, 91. There are over 80 unique return codes, and each one represents a different type of return. What are Chargeback Reason Codes? Chargeback reason codes are issued by the bank when a customer files for a chargeback. Specify the default reason code that you want the system to assign when you enter a chargeback amount. Chargeback Reason Codes Page 1 of 5 Card Type Reason Code Reason Text Chargeback Category Preventable Reversible MASTERCARD 4802 Requested/Required Item Illegible or Missing Request for Information YES YES MASTERCARD 4803 Documentation received was invalid/incomplete Request for Information YES YES To help simplify things, we’ve compiled a list of chargeback codes used by the four major card networks: Visa, Mastercard, American Express, and Discover. Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive . Subscribe today to our newsletter and stay up to date with all events coming straight in your mailbox:What are chargeback reason codes? Mike Conway 2021-03-04T20:56:54+00:00. [noun]/rə • fənd • frôd/. However, for simplification, they are divided into eight categories: Fraudulent activity; Authorization issues;. pdf - Free download as PDF File (. FR2: Fraud - Full Recourse Agreement: 120: Fraud: Amex: FR4: Immediate Chargeback Program-Miscellaneous: Amex: FR5:A Chargeback will be processed if: your reply is insufficient; you do not reply on time; or you authorize us. 00 EUR as a Withdrawal fee. Knowing these codes can help you dispute chargebacks more effectively. We also included the reason code descriptions and an indication of when the allowable time frame begins. com Europe. We’ve all been there as an eCommerce owner: you excitedly ship out a $1,500 order to a customer, and then a few weeks later you’re notified that the customer has opened a chargeback dispute. Reason Code; Ref Number ; Auth Code; For a brief overview of chargeback reason codes, refer to the table below. F02. Card Brand Code Description. Overview. Values are: Blank: Use the draft G/L date. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. April 2018_Chargeback Reason Code Encyclopedia. Scenario 1 — upfront chargeback. Previously, Visa expected the disputing member to start the dispute by filing a pre-compliance chargeback under reason code 98 (now obsolete). Click on “report a problem” and select the transaction in question. Under the new VCR process, there will be 4 dispute categories: Fraud, Authorization, Processing Errors and Consumer Disputes. 2. As we touched on earlier, chargebacks can happen due to technical errors. You’ll put that reason code, the transaction amount and authorization number, and state that the. 15% -. This definitive guide includes the chargeback rationale codes from each of to four major card networks. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. Assemble Your Evidence. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. There are tricks you might use to circumvent an undesirable authorization message, such as not requesting authorization at all, or making multiple attempts on a declined card. Compelling evidence for fraud chargeback reason codes: • Proof that Verified by Visa was utilized by the merchant and 3DS authentication was obtained (ECI 5/6, UCF 1/2) for the disputed electronic commerce transaction. Reason Code 03. The key below describes the applicable classification and code structure of Chargeback codes by country: Classification. A02 No Valid Authorization. 5158. S. Accessed October 31, 2022. (otherwise known as NIÑA MANUFACTURING AND METAL ARTS, INC. . Reason. C08 - Goods or Services Not Received or Only Partially Received F29 - Card Not Present How to Respond One of the following must be provided in your response: Evidence that. 1 Page 4 of 5 Chargeback Reason Codes. A chargeback reason code can offer merchants a lot of information, including which chargebacks you should fight and how to rework your return policy. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. For perspective, the next highest. Time limit - 120 days for ISSUER/CARDHOLDER and 30 days for ACQUIRER/MERCHANT. Fight;. Mastercard Chargeback Reason Code 70: Chip Liability Shift. Chargeback reason codes identify the general reason behind a chargeback. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. If your chargeback ratio is high [i. Some crucial examples of specific documents used as compelling evidence are as follows: Delivery confirmation of the order; Conversations with the customer; Verification codes (AVS, Authorization, Card Security Code, 3D Secure 2. RDR will send an alert to the merchant, who can either initiate a refund to end the dispute or accept the chargeback. It was originally just one facet. Chargeback reason code 10. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code F24, which indicates an unauthorized transaction that the cardholder does not believe they should be responsible for paying. Visa organizes their chargeback codes by categories. EMV Liability Shift Non-Counterfeit Fraud. Chargeback Reason Codes by Lan - 2023 Guide. The third digit indicates the specific reason within that category. FR2 FR4 FR6 M01 M10 P01 P03 P04 P05 P07 P08 P22 P23 R03 R13 Select a code to see the details. What are Chargeback Reason Codes? Chargeback reason codes are issued by the bank when a customer files for a chargeback. Amex Fraud Chargeback Reason Codes FR2 — Fraud Full Recourse Program. ”. Chargeback Reason Codes. Coupons and promo codes are designed to attract new customers. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. Discover Chargeback Reason Codes Explained. 6: Credit not. FR2 PreArbitration S01 R13 nc P08 R12 sv M01 P17 R21 Curr. S. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,Unfortunately, it is pretty challenging to prevent friendly fraud. You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. These numeric codes vary via card brands, yet all hypothetically fill the same need: to provide explanation behind the chargeback dispute. 3. Get definitive guide includes the chargeback reason codes from all of the to majority card networks. Chargebacks were introduced as a form of consumer protection against. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. VCR Dispute Reason Code 10. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. While the updates have been published, they do not go into effect until Oct. 2. The terminal action codes are in Table 122 of the 4. Common reason codes Mastercard. TRINIDAD, RespondentsAbout American Express chargeback reason codes. The Merchant Reviews the Partial Chargeback Claim. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Card Type. This list was generated 5/4/2022. France saw a drop of roughly 50% during the same period. The number of in-person fraud attacks attempted in the UK has dropped by 69% since 2004. Articles; Chargeback Reason Codes;. Here are some numbers on chargeback reason codes: 30% - the number of chargebacks that result from transactions made with a stolen card. 1 Quick Reference Lead. Ideally, the chargeback reason code will determine the type of evidence you share. Once you receive this notification, you have 11 days to submit a response. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Chargeback Reason Codes Card Type DISCOVER DISCOVER DISCOVER Reason Code 4502 4534 4540 DISCOVER 4541 DISCOVER 4550 DISCOVER 4553 DISCOVER DIS. R03. Page 1 Chargeback Reason Codes. Updated: Valid values updated. A double refund chargeback occurs when a cardholder requests a refund for a transaction, then files a chargeback for the same purchase. This merchant program allows Amex to process disputes as soon as a cardholder files a chargeback. If you’re not, there’s a good chance you’re about to see a high volume of chargebacks with “fraud” reason codes come pouring in. CVV2. Solutions. Visa. Which is meant to know the reason for the dispute. txt) or read online for free. The cardholder initiates contact with their bank or credit union to file a dispute. 1. For example, Mastercard has a code which indicates a ‘consumer dispute. 102. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. With that said, you still need to understand the reason codes with any chargebacks from Amex. This chargeback reason code was retired by Visa in April 2018. The customer is claiming that this purchase was not authorized. Solutions. manual processing by uploading chargeback documents instantly. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. 18167 US Highway 19 N Clearwater, FL 33764 877. Each card network maintains reason codes to cover all the disputes that qualify for. Save finalize leaders includes the chargeback good codes off each of the four major card networks. You should maintain dispute templates for each reason code and include your intent to fight the chargeback and why. Stage 1: First Chargeback. 7. If you've determined the chargeback is meritless, and you know the reason code, below are the five stages of an effective chargeback representment. Number two: Product Not Received chargebacks. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. Shopify has four status categories for chargebacks and inquiries: Open: No response has been sent yet and evidence can still be added. About Discover chargeback reason codes. These guarantees typically involve reimbursement for chargeback-related losses or the assumption of liability for chargeback disputes. 3. Blog and Articles; Success Stories; Chargeback Reason Codes;. The business has the chance to refute the chargeback. Chargeback Reason Codes and Descriptions. Written over Chargeback Gurus. The cardholder may be the customer or the someone who lent their card to a friend or relative. Chargeback reason codes. 3. Every dollar disputed represents a loss to the merchant of $3. This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. Only an issuer can initiate the chargeback process. What Are the Time Limits for Mastercard Chargeback Arbitration? Starting from the date the chargeback representment was filed, issuing banks have 45 calendar days to file a pre-arbitration. The following is an inside and out diagram of reason codes for Visa, MasterCard, Discover & Amex alongside their depiction. Availability Date: October 24th, 2021. Ideally, a chargeback report should contain all of the available data on chargebacks incurred by a merchant. However, they don’t address the reason why that chargeback was issued in the first place. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. Chargeback Base Codes by Network - 2023 Guide. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Merchants and Partners can request that Forte remove an account from the "Known Bad Accounts" database by calling Customer Service at 800-337-3060 option 1. paper processing and mailing costs. Merchants who believe they have received an invalid chargeback under reason code FR2 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. Reason Code 81: Fraud. So don’t spend another second worrying about chargebacks. Reason Code Description A01 No valid authorization/excessive amount. 3: Goods or services were not received: C08: RG: 4855: 13. Mastercard has plans to follow suit. Select a tab to see the possible. A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. 2. Write Off Reason Code . C02 | C04 | C05 | C08 | C14 | C18 | C28 | C31. The third digit indicates the specific reason within this category. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. com you have received an email. To subscribe and learn more about the free online chargeback management system, or contact Chase Paymentech Client Services at 1. Please note that the most common Chargeback reason code for Allocation disputes is 10. MasterCard does not have an equivalent reason code. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. Eligible Chargeback Reason Codes . Chargeback Reason Encrypted by Lattice - 2023 Guided. the Chargeback. Author: Isaac Lambert. pdf), Text File (. This means that Chargeback Protection does not apply to payments you receive prior to enrolling in Chargeback Protection or payments you receive after your enrollment in Chargeback Protection ends. By entering your email, you agree to receive marketing emails from Shopify. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. But, merchants should be aware that, eventually, everyone will be required to use the new designations. FR2 Fraud. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. Here’s how. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. Typical reason codes are: BD: Bad debt DC: Damaged goodsWith an eCommerce transaction, 3-D Secure technology works like an online PIN code. The bottom line: true fraud and chargeback prevention requires a more comprehensive. On the other hand, PayPal—which can serve as a credit card processor for merchants—allows buyers up to 180 days to file a claim. Clearing. This list can provide you with a brief detail on the reasons for chargebacks. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes.