We would like to show you a description here but the site won’t allow us. 1 Kudo. When you place your order, we'll let you know. How to replace your Virgin Media Hub. 1 (192. You’ll receive a final bill. Discover common issues and learn how to resolve them with our step-by-step guide to fixing WiFi problems. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Thanks My Virgin Media makes managing your account easier with all your information in one place. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Anyone with the Hub 3 will have already received the update, but Virgin Media says those with an older Superhub 1 or 2 router can upgrade. On this letter, there is a label sticker. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. Joining in. but no change. This latest future-proof WiFi. The SH2 is covered by VM anyway and the Mac is covered not only by apples 3 years care but also their 6. Virgin Media broadband customer reviews. On a Hub3/4/5, you could first try separating the SSID's of the 2. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. 16-10-2022 17:16 - edited 16-10-2022 17:20. Stay safe online. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. £8p/m extra or included with Gig1 or Volt. Design. Networking and WiFi. In a single year our connectivity: Supports 708 million credit and debit card transactions. You’ll find this on the base of the Hub unless you’ve changed it. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. 21 EDT. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. This may also be called Administration, History, or Logs depending on your router. Go to solution. At the time was told IF we needed to return the old router details would be in with the new router. It's at least 7 years old! We would love. How to change my Virgin Media or Virgin Mobile package by phone. It keeps dropping connection, very laggy, cutting in and out. They detect the signals and send back data of their own via invisible WiFi. equipment. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. It’s white when everything is working as it should. To convert your old router into a VPN router, you need to first configure it with VPN software, such as Nord VPN or Express VPN. virg. Virgin Media are part of the Government approved "Distributor Take-Back scheme" (DTS). Virgin Media scores a seemingly low 2. on 13-01-2023 12:13. 20 You can use your Virgin TV box remote to control theClick System. This could mean that you have a bad connection in your home. However, with the Hub 5, Virgin Media might have made a router worth keeping. Connect the adaptor and the ethernet (the one with the yellow ends) to your new set-top box. 33 EDT. We would like to show you a description here but the site won’t allow us. Virgin Fibre Areas only. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Virgin has published guidance here . Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Virgin Media owns and operates its. To do this, you’ll need to wait until you receive your tracking email. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Best done from a wired connection. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. You can bring in up to seven items per store per day. Steps For Changing Virgin Media WiFi Password. Virgin Mobile package. 0 and BT scores 1. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). * Call costs may vary. Contact Us. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. My Virgin Media App. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Once your TalkTalk broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. Click Clear All or Delete All. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. How to Dispose of Old Routers. Virgin Media customers can return their equipment for free. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Find a recycling facility. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Apps and extras. Say for example, if you have your Virgin Media Hub in router mode and switch it to modem mode, when connecting a new router, the MAC address will be different, this will cause a new IP lease to be allocated to you. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. Hi, Just recently upgraded from Tivo 500GB box to TV360. 8 million devices – with zero going to landfill. I still have the. The Super Hub 2ac looks almost identical to the Super Hub it replaces. So whether it's technical issues, hub problems or you need support, we’ll help you with our. . I have changed my broadband hub 3. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 0 out of 5. 1. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living – check our pages for more help, you do have other options rather than cancelling. How to recycle your Virgin Media router. The router supports multi-gigabit speeds and comes with a 2. 1 in modem mode. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. The 450Mb/s speed over WIFi is very decent indeed and it is most likely at the limit of what the mobile device is able to drawn and sustain over its internal WiFi adaptor. Contact your ISP. 00 am this morning I get a text and email asking me to please return unused equipment. Access Virgin Media router settings in modem-only mode. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. 0, which suggests most of the site’s broadband reviews are negative. In your email, include your address, account number, area code, and other essential details. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). If everything is on static addresses get a router: if it's complex. It's super old Router (i think Hub3) and. There are a few options for what to do with an old Vodafone router. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. The advice was to recycle the old hub. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Don’t plug the power cable into a plug socket yet. Connect the Hub’s power cable with the blue tab. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Step 4: Set Up Your Router Again. VM absolutely will not allow any third party equipment to be directly connected to their network, so anything you were to purchase and connect up. Virgin Media launches its first ever WiFi 6 broadband router. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Virgin Media change your package help and support. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. Disconnect all unneeded ethernet cables from the rear of the Hub. To return your equipment, simply click the link and follow the instructions. Click on the “Upstream” tab, copy the text and paste into your reply. If you’ve got a permanent red power light. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. But the part that says you should recycle some old items is wrong. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. WiFi 6 can deliver even faster broadband speeds to supported devices. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Now all a sudden at 03. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Options. They will be charged for not returning any rented equipment that VM want back. co. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. Then, drop it off at a Yodel store. 3. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. SpeedVirgin Media Smart Home with Google Nest FAQs. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access. co. Whatever the case, your old router or modem/router combi unit can be reused. This is the same situation with me. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. Options. Reset Your. A router creates a WiFi network using radio waves and antennas to spread wireless signals around your home. This latest future-proof WiFi. Longer internal coax cables are available if placement of the Hub needs to be changed. Options. It stands vertically as a black monolith (you can't wall mount it) with four Gigabit Ethernet ports at the back (the. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Customers can return. Some. Now VM are asking me to return the old hub. In fact, weak WiFi security has nothing to do with Virgin Media at all. 3m items, including set-top boxes. To upgrade your router, you’ll need to put your Virgin Media Super Hub into modem only mode to switch off all of your Super Hub’s other functions. 168. They provide the functionality via the Websafe function linked above. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Cons. I'm a Very Insightful Person, I'm here to share knowledge. The guy stated make sure to take to a local dump and not just dump in a normal bin. Hub in router mode is on for many days then the Docsis network goes down hub is still powered the hub should then attempt to reboot. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. 2019 performance. Here you’ll find all the help you need for Virgin Media related problems and issues. The computers and devices you wish to authorise are set up so that. Hi, Just recently upgraded from Tivo 500GB box to TV360. Turn on and get connected. Instead of buying a new network switch to. Connect the Hub’s power cable with the blue tab. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPSPush the white cable (from the old Hub) into the back of the new Hub. Eventually I got sent a returns box to return my old router, and was told Yodel. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. We have had new router and need to find IP address, how do I find my IP address. change to Modem Mode you will need to use 192. Weve been with Virgin for YEARS. If you're leaving Virgin Media, it will send you a postal. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. com/recyclingkit but this link does not work please advise. co. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Although it can look tidier, hidden corners of your. Finally got a new router which is amazing. com, the comparison and switching service. Click on the “Networking” tab. Just to update this public thread, an appointment to get the hub relocated has now been booked - with a tech call out charge of £25 as previously advised by the community on this thread. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. 1. uk 7. co. To return your equipment, simply click the link and follow the instructions. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. co. on 26-09-2023 17:25. 4 GHz, and the VM hub to manual settings and only allow it to use 5 GHz. How about using a 10m RJ11 to RJ11 telephone cable. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Excludes broadband faults and broadband network outages. It will cost £25. Up to 3 WiFi Pods if needed. In your email, include your address, account number, area code, and other essential details. Step 4: Return or recycle your old Virgin Media router. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. The Virgin Media Hub 5 is a better router than the Hub 4. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. You’ll then be able to use your same old phone to make. You’ll be provided with step-by-step instructions on how to set up your new. ThanksMy Virgin Media makes managing your account easier with all your information in one place. At least 30Mbps download speeds in every room or £100 one-off credit. Excludes broadband faults and broadband network outages. Preparing for Landline changeover to fibre. on 19-04-2023 16:36. Release the power button and wait for the router to turn off. Adapt it as a wireless bridge. co. And over the last five years it has made some significant progress, including: Refurbished and reused 1. Superhub 5 its great 👍. You can either call in to arrange this or, better, wait here for the Virgin Media staff who work here to arrange. Browse Virgin Media Virgin Media Community. Allow the router to reset to its factory settings and wait for approximately 30 seconds. iamdanforth Posts: 4. If so run the VPN software on it and connect the XBOX via it. Get the Hub ready by connecting the wires. Find our clever collection of Telly Hacks here, plus easy ways to stay connected here. The telecoms giant has today launched 'Intelligent Wi-Fi', which offers to improve Wi-Fi speeds in hard to reach areas of the home via a free upgrade to its latest broadband router – the Hub 3. On VIVID200, Talk Anytime Phone, x2 Mobile SIM. Now, once you are in the router’s web portal, look for the Remote Managementoption. Although this question has appeared before the answers vary and I need definitive advice. 168. Booking an engineer is easy with Virgin Media. During a vishing call, you may have asked to download. Create a Protected VPN Browser. Router login. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Manage Your Account. March 16, 2023 11. Concerningly, the corporation did not appear to want the brand-new, unused box back. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. Recycle if you can and your local Freecycle group will almost certainly be able to put you in touch with someone who can make good use of them. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. Cheap internet radio. I switched mine out in November 2020 and it’s not skipped a beat since. Instead, it has to do with your router and the security you have configured on your own local devices. Modem-only. (note: the coaxial cable will need to be unscrewed). 5Gbits/sec Ethernet port for even faster wired connections. 255. If they don’t, many private companies will recycle your old modem or router for you. Working hard to help connect the nation, shop our offers and order online. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. So I was sent the latest router which means I return the old router back in the same box the new one came in, as I have to return one of V6 TV boxes, can I return it in the same box as the router? (The email reminding me to return the router doesn't mention my V6 box on the items to return)What You’ll Need. Then send the equipment and returns form to the address provided on the returns form. Virgin Mobile. on 02-09-2023 09:35. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. The guest Wi-Fi connection will have a separate network name and password. Connect your router/mesh system to the hub via ethernet cable and switch it on - leave it five minutes to settle down. Press and hold the power button for at least 10 seconds. com, the comparison and switching service. Y’all are right to be suspicious though!recycle-more. 184 Comments. Power off the Hub and your router/mesh system. QuickStart, set up and connections. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. This can be done for a one-off £25 charge. Working hard to help connect the nation, shop our offers and order online. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. virg. Further exclusions & legal stuff apply. Step 4. Do: use the Connect app to run a super-intelligent WiFi home scan. Account - Mobile. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Should all be working. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. uk. . The VM domestic HUBs also have some instances of resetting the SSID to the factory option. Step 4: Wait for all panel lights on your cable modem to become green on. At this point I sent all my equipment back to virgin (2 tv set top box's and. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Superhub 5 its great 👍. 11ax. You can also sell it online or through a used electronics store. Hi all. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Options. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Dave Snelling. SpeedTry a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Y’all are right to be suspicious though! recycle-more. 1 Kudo. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Is there a way that I can return this? I don't know any of the account details of the former tenant. Got my new router sent out. Find out where and how to recycle a specific item, either from home or. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. At Clearabee we have a number of options that can see your routers and other items collected from your home. I closed my original virgin media account in late February 2022 approximately. Recycle or return your kit. Red power light on the Virgin Media Hub 3. Click on the Wireless Network Settings option. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. Due to this, I think an engineer's visit will be required to be on the safe side for you. 0. Sky scores 1. The Hub’s IP address changes from 192. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. Open a web browser and go to 192. 0) This way, I will then be able. 5 out of 5. The advice was to recycle the old hub. Virgin Media provides 4 different types of routers based on a similar design. 1 router mode or 192. These tools can be installed across all devices, including mobile phones, computers and consoles. on 25-11-2022 12:11. Best of all, for many, it’s a free upgrade. 168. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Launched in 2009, to date O2 Recycle has paid out more than £250 million and recycled more than 3. I'm a Very Insightful Person, I'm here to share knowledge. Post: You will need to package up the equipment and enclose a returns form. Power on the hub and leave it five minutes to settle down . The Hub 5 is built from 100% post-consumer. Virgin Media recycle kit usually comes with a letter. How to Access Router Remotely Part 1: Turn On remote sharing Turning on remote sharing on the router is easy. Update: Steve the virgin media guy came today and took the router. Unpatched Vulnerabilities . Each provides Wi-Fi, gigabit Ethernet, support for Wi-Fi 5 or 6 and intelligent Wi-Fi. Some technicians just take the easiest route for an install not where the customer wants it. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. This latest future-proof WiFi. Recycling return old 3. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Laggy web portal. Account - Cable. VM should move the box for free and do a proper install in the location you want. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. QuickStart, set up and connections. I didn't get any information about recycling old router. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. Help. 0. There was no label in the box but searches revealed that I could recycle via. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Plug the cables into the Hub. Virgin Media hubs offer excellent, intelligent Wi-Fi coverage and signal strength. Here are five options to consider: Check with your internet service provider (ISP): Many internet service providers have their recycling programs or partnerships with organizations that accept old routers. This may take a. Let me know if you have any further issues!Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. This includes restricting children from accessing inappropriate or adult content. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Click on Apply to save your changes.