£45. I tried to contact Yodel customer service. Even though I'm in a house, with a number and a postcode. Joining in. We would like to show you a description here but the site won’t allow us. GXO Logistics, Inc. We would like to show you a description here but the site won’t allow us. Waited in all day. Sports Direct. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Options. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. I have had no email notifications saying the 2nd quickstart kit has even been. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. I don't work for Virgin Media. Thanks for your post and apologies to hear you're received this email. Manage Your Account. These are often set up like phishing emails in trying to make you click on potentially dangerous links, or disclose. But this was before we were due to move in - so when Yodel gave m. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoWe would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media. We would like to show you a description here but the site won’t allow us. 07-06-2021 13:00. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. Simply select the track your parcel link in the email and enter the code to get the latest update. Forum Member. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Stream box and remote remain property of Virgin Media. Verified account Protected Tweets @; Suggested usersWe’ve all heard of phones being likened to bricks, but how about a cracked tile?That was what confronted one shopper when she opened the box for her brand new iPhone. Being returned to Virgin Media. But if the box is truly lost, wouldn’t it be eas. 08/11/23 21:45. Number of inclusive HD channels depends on package. We would like to show you a description here but the site won’t allow us. Sign in . We would like to show you a description here but the site won’t allow us. on 02-02-2023 09:43. She called back and left a voicemail confirming that it was booked in and. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. . Hello. Return parcels to Virgin Media. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Hey, Ive just taken out and a new contract, phone was meant to be on its way and apparently yodel have sent it back to sender. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. 3 weeks ago. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Tesco Direct. We would like to show you a description here but the site won’t allow us. . 21/11/13 - 09:26 #1. . Watch this video to learn how to print a shipping label from your Yodel Collect+ account on your desktop computer (PC & Mac. Anything else on the BT network you could just use. We would like to show you a description here but the site won’t allow us. VM confirmed they have not received it but the agent could not coordinate with YODEL directly and could not liaise with their voice team to communicate with YODEL. We would like to show you a description here but the site won’t allow us. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. I’m so frustrated with Yodel. It is the returned hub that has gone missing on its way back to virgin. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. We would like to show you a description here but the site won’t allow us. DHL Walk In Send. No still no tracking number. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Download it for your iPhone. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Str33t. In this conversation. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. true. - Virgin Media. Virgin Phone Switchover. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. . Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. . I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times - 5172442. Published: 22 Jun 2022 16:15. I have looked everywhere. The note stated that they had left his delivery – a. on 26-11-2022 19:16. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. on 08-11-2022 12:42. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Processed at National Hub. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. They offered to send a new phone and sim but I said I don’t want to as. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Yodel are totally useless. ^TM” A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. Received email on the 19/7/21 to advise my ord. Very. Horrific service from Virgin Media !!! on 21-09-2022 16:05. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. I signed up to Virgin broadband and was told my router would arrive on the 26th. News of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. However, I still haven't received any message from Yodel on when the parcel would be delivered to me. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. My Virgin Media App. The UK’s most popular channels, Catch Up services and built-in apps, in one place. DPD scored lowest when consumers were asked if they’d had a problem with their last delivery. We can understand the inconvenience caused to your day and want to best help. ) Need help? Visit Firstly, head to our tracking page and check the date your parcel is due to be delivered. I haven’t ordered a phone and have never had a contract with Virgin. Tesco Direct. So either collect plus yodel or virgin media have lost it and are charging me for it!”I'm in a really frustrating situation. Yodel customer service said they couldn't do anything without a tr. 4K compatible TV/device required to watch Ultra HD. We would like to show you a description here but the site won’t allow us. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Reply. I don’t have and have never had an account with virgin. No delivery and now no delivery date available on their site! - 5176387Poor service Yodel, no delivery. 1. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. You don’t need a phone line to enjoy the most powerful and reliable broadband. I must admit this was after I had to considerably push for them to check further as they kept saying yodel did have the parcel. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. We would like to show you a description here but the site won’t allow us. The earliest date for someone to pick up the hub was around 20th January. | Read 366,261-366,280 Reviews out of 451,5441 ACCEPTED SOLUTION. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals We would like to show you a description here but the site won’t allow us. Despatched from BOREHAMWOOD DEPOT. 5 million in 2020. *If you have a delivery note there should be options to collect the router from your local Yodel depot or request a redelivery. The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi Matthew, Yes I spoke to the team and they told me it was cancelled because of “security checks”. They do have a business service with an SLA, but that of course costs more. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. Thanks in advance. We would like to show you a description here but the site won’t allow us. 7 stars for customer service. Download the Yodel parcel tracker app now and enjoy a seamless parcel man…I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. I would be grateful for any advice on the best way to proceed. I have already booked a day off this Friday (16th of Sept) for the kit to be delivered as I cannot work fro. | Read 364,961-364,980 Reviews out of 785,150Send a parcel with Collect+. Mobile Your Account. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. After deliver slot time had passed the tracking info stopped updating. FREE Virgin Media Returns | Collect+ delivered by Yodel. I called virgin and they said to contact Yodel. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Reply. ^SL”With the Yodel app you can. I have been waiting in all day for a new router to be delivered by Yodel. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. Options. Have you received a number similar to this? ^AA”- , and Harmonic disclaims any obligation to update any forward-looking statements in Harmonic's - time multiscreen video processing and encoding technology enables Virgin TV Anywhere customers to multiple high-quality adaptive bit-rate streams optimized for emerging television and video services - service providers to subscribers in video. Thanks for your post and questions around 21CV. In response to Steven_L. Good afternoon. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Virgin Media 8JAV900094632961 Your return is on its way back to Virgin Media En Route Returned. I'm sorry to hear you haven't received a confirmation text for your timeslot. I've had to take another day o. I was in all evening and no one came to my door. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Quote & Book. So I went outside my house no package, checked the neighbours. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. To date not had any communication from Virgin Media chasing return of equipment. Zooplus (but for extra you can upgrade to a different company -. It was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. Phone. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. How to track a parcel. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. In this conversation. Manage Your Account. Account - Mobile. Absolutely crap service. 08/11/23 14:01. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. Click & Collect with Yodel is easy. . We would like to show you a description here but the site won’t allow us. Virgin Mobile. Most QuickStart. DPD. Yodel returned to sender. Stream from Virgin Media. Lee1981. 25 stars. Really disappointed, when I goo. Apparently the tag could be damaged or missing and they can't find the parcel. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Thank you for the update, please let us know how things go. You will either receive a returns slip with your original parcel. We would like to show you a description here but the site won’t allow us. Yodel was scheduled to deliver my router on 1/9/22. - 5160409Hi, I have returned a Hub4 as requested via collect plus I have the receipt with the tracking info on, however the last update on the tracking states it was processed at National hub on 7th August with no further update since. Build the ideal Virgin Media package for your unique needs. New customer to VM and all I’ve had is trouble so far. UPS. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Hermes and Yodel scored 1. Unfortunately we don't use the Openreach master sockets as they are BT only. Tesco Direct. Furthermore, VM agent asked the VM client (me) to be the middle man to. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. Solved: Waited in all day for a booster supposedly to be deliver on Saturday. Now they have shifted the package JD0002230630967367 to the depot and asked me to coll. The deliveryman noted that the box was left behind the “bin”. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. We would like to show you a description here but the site won’t allow us. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. Warrington, United Kingdom GAME Digital plc 6 years 2 months. Iqoniq Posts: 6,299. Yodel’s Customer Service number is 0344 755 0117. How to track a home delivery. Options. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Yodel said my box has been delivered but when questioned they then said it was lost . Moved house, and my new self install broadband equipment supposed to be delivered today. Have a delivered image sent directly to your device as soon as we have delivered your parcel. Shop. Make sure your TV and your box are switched on. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. Deal. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Olivia Parkinson eagerly received the delivery of her iPhone 12 ProMax on April 14 only to find that her new gadget had been replaced. She called back and left a voicemail confirming that it was booked in and would be. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. Do you agree with Yodel's 4-star rating? Check out what 511,736 people have written so far, and share your own experience. Complain case #030322910. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. Account - Mobile. We would like to show you a description here but the site won’t allow us. 09/11/23 11:22. They never were. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. We would like to show you a description here but the site won’t allow us. Options. Virgin Media is part of the Liberty Global organisation, which also includes other media and. “@frostyy13 Thanks for coming back to us @frostyy13, unfortunately you would need to speak to Yodel to arrange a new delivery date. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. We would like to show you a description here but the site won’t allow us. Processed at National Hub. . Home Phone. I call virgin and they have no idea about it being returned. I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. We would like to show you a description here but the site won’t allow us. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. Yodel Delivery due tomorrow - No tracking and no order showing. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Good afternoon. Yodel Delivery due tomorrow - No tracking and no order showing. Virginmedia is a residential service and there is no service guarantee. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. Find your nearest Yodel Store. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. God help anyone waiting for a delivery from yodel. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. - View Collect+ stores on a map. - Create and view a Collect+ account. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. . How many stars would you give Virgin Media? Join the 77,833 people who've already contributed. Shop online with over 90 brands and have your items delivered to your local store. not to me. 09/11/23 14:35. I’ve chased Yodel and they have promised to deliver tomorrow . We would like to show you a description here but the site won’t allow us. Virgin Media is part of the Liberty Global organisation, which also includes other media and. SpeedI had texts off Virgin yesterday and the day before, confirming my broadband box was on its way and that Yodel would inform me of my delivery slot. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. . Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Webchat Vikram told me on - 5136430. Hi, I ordered a self install kit, was offered 30 Dec delivery which was no good as I was away. We would like to show you a description here but the site won’t allow us. We wouldn't be able to advise directly on the information provided by. Don't cancel any existing broadband until VM is connected and working properly. 09/11/23 18:12. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary About Yodel tracking Download the Yodel Parcel Tracker app Receive push notifications at every step of your parcel's journey plus see a two hour delivery window for every parcel delivered to a door Download now What does my tracking mean? Understand what your parcel tracking is telling you Find out Collect your parcel Prefer to collect your parcel? Rob Beck ordered a new router from Virgin Media in March. virgin dragging their feet 3 weeks since order, struggling with - 4931565Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). Wish Local. Created Sep 23, 2009. We can certainly check this out for you but in order to do that I will need to confirm some information with you. Then enter your email address, and click on email me my new label and follow the instructions. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. See Deal. This will be a few weeks in advance so you'll have. Options. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Hi chereseferry 👋. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Hub 3 stuck at Yodel. I've received no communication from virgin addressing this, in fact both of the. on 01-08-2022 12:13. Sign in . The message will appear within the purple envelope icon. The items were not ordered or paid for by me. . After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Very. Kit we want returned. Anyway, yesterday (Wednesday) I came home to find a card stuffed through the door to say that they'd tried to deliver a parcel for her, but as nobody. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Where is your parcel coming from: Where is your parcel going to: Weight. Nothing off Yodel. Yodel has apologised directly to Mr Beck and Ms. 35 votes, 12 comments. We would like to show you a description here but the site won’t allow us. When he arrived home one day he noticed a note in the letterbox from Yodel. I've also received text. I was told I’d be able to track the delivery, but got no tracking number. If Virgin Media services haven’t been installed in the property before, we may have to do small amounts of drilling in order to feed our cable into the building. Quote & Book. Click on the brands below or scroll down to the handy brand finder. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Parcel collected by courier. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Two different men tried to retrieve the parcel from me but I. . On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to sender. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. To whom is May concern. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Can I get a replacement sent out. National calling rates apply when you call through the number from a mobile phone, payphone or landline. Paul. Argos (who quite frankly are nearly as bad as Yodel) Virgin Media (if you request self install of a superhub) Tesco (Yodel also do their delivery to store service) My mum has now been waiting two days for a delivery of a garden bench which has been out for delivery since 9. 1 Kudo. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Options. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close itHi there Bradley2, Thanks for your post and welcome to the community. Still no response from this CEO executive team, can I ask why virgin can't just send me a new phone as it is quite obvious I didn't receive the first one? I've not even been asked for evidence to prove I didn't receive my parcel (which I have in abundance)Yes, Virgin Media returns in the UK are completely free. Zavvi. With parcel deliveries starting from just £2. Now I have. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. When your parcel is marked as "Delivered" by Yodel, your service will be automatically activated, which will generate and activate your billing cycle. and delivery tracking information. Main menu; Bundles.