Vonage 2nd line. A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. Plume supports Ethernet backhaul. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. Virgin Media owns and operates its. Account - Cable. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi @Tanicha23. Each provides Wi-Fi, gigabit Ethernet, support for Wi-Fi 5 or 6 and intelligent Wi-Fi. . The. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. 255. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. Our commitment to you Recycling return old 3. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). Step 1: Locate the Reset Button. This latest future-proof WiFi. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. 1 Kudo. This turns your Virgin Hub 3. Tap OK to re-scan your wireless network for Virgin TV boxes. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. “In 2020, we refurbished and reused 1. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. 168. Do i dispose of it at my local recycling centre. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. If the computers are also showing 100Mb/s cables might be the issue. Got my new router sent out. Longer internal coax cables are available if placement of the Hub needs to be changed. In North America you can choose to purchase your own modem. Here's the solution in our latest post. To set it up with virgin media hub is simple, you connect your hub to your router with ethernet cable. Then find Wi-Fi settings. Virgin Fibre Areas only. The router is in the centre of the house. Stay safe online. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. ” At present Vodafone. Options. In your email, include your address, account number, area code, and other essential details. 2. Available with M50 broadband or faster. Find a recycling facility. Keep the community welcoming for all. Customer upon recycling of a modem, router or gateway (modem/router combo) will receive a 15% off recycle coupon toward the purchase of modem, router or gateway and a 15% off toward In-Home Wi-Fi Setup SKU: 6929147. 0, which suggests most of the site’s broadband reviews are negative. This is tricky if you live in an older building or homes like barn conversions with solid obstructions. I still have the. Let me know if you have any further issues! Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. I closed my original virgin media account in late February 2022 approximately. Hi all. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. It is usually a mail returns bag or a plain flat-pack returns box. Reset back to router modeInstall Hub 5 and Enable Modem ModeOnce the Virgin router is switched off and on again, those with M500 or Gig1 plans will then see their speeds increase without paying anything extra for the privilege. Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. Update: Steve the virgin media guy came today and took the router. Everything you need is posted to you. com, the comparison and switching service. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my own. . To convert your old router into a VPN router, you need to first configure it with VPN software, such as Nord VPN or Express VPN. Click on Apply to save your changes. Some. Telling me I need to return my Hub to avoid having a £40 charge on my account. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. From there, the setup is nice and simple. Hey @mburnip12, thanks for reaching out to us on the forums page. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. SpeedQuickStart, set up and connections. Open Login Popup . The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. The guy stated make sure to take to a local dump and not just dump in a normal bin. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Troubleshooting Connectivity Issues. . The older Hub 4 is based on. All customers need to do is contact Virgin Media to arrange the return. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. If you do want to invest in better equipment, you would need to get either a…. All the information you need to setup your first Pod or fix an issue can be found here. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. Recycling return old 3. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. If you’re joining Virgin Media, you’ll get the Hub 3 on most Virgin Media broadband plans (M500 and below). Depress the pinhole switch for a timed 60 seconds then release. on 25-11-2022 12:11. You’ll find this on the base of the Hub unless you’ve changed it. Alternatively, you can restart your router via the Virgin. Home Phone. Click System Log. How to change my Virgin Media or Virgin Mobile package by phone. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Broadband, TV and landline. 1). I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. However, with the Hub 5, Virgin Media might have made a router worth keeping. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. You get the picture. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. 3 million devices – hundreds of tonnes of e-waste – with zero going to landfill. 184 Comments. Plus, more than 10 million routers and set-top boxes have now been refurbished and reused since 2014. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. My VM Router is is my office adjacent to hall. happen if the hardware is particularly old and therefore the advised process is to dispose responsibly through local recycle or. 100. The research, released on the eve of Global Recycling Day,. To return your equipment, simply click the link and follow the instructions. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. Dave. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Options. Forum Member. Access your bills, diagnose faults and manage your package. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. How to Dispose of Old Routers. 1) Access your hub on 192. Power on the hub and leave it five minutes to settle down . A guest Wi-Fi network allows you to safely share broadband with visitors without compromising network security. 0 and BT scores 1. There was no label in the box but searches revealed that I could recycle via. There are better routers, this has 4 antennas and does the job. Options. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 16-10-2022 17:16 - edited 16-10-2022 17:20. Whatever the case, your old router or modem/router combi unit can be reused. To log into the interface to change settings you need to use the Setting password, not the wifi password. Use an old router as a web server. Up to 3 WiFi Pods if needed. Further exclusions & legal stuff apply. Design. How does it. Locate the Reset pinhole located on the rear of the Virgin Media router. On the returns form, please provide your full name, address and contact details, as well as the reason for the return. Your logs are now deleted. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. 5 months ago I was upgraded from Hub 3 to 5. Luke showing test-ipv6. 255. 168. It’s easy to Click & Collect your Virgin Media order with Yodel. It’s constantly broadcasting these signals like a radio station. Slow performance. It's at least 7 years old! We would love. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. The best way to cancel Virgin Media is over the phone. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Am a little weary that if we recycle the kit that we might get billed for not returning it. Had a couple of emails one to click for a date to collect old TiVo box and router. Virgin Mobile package. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. VM BB TV Landline. Get the Hub ready by connecting the wires. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I spent a week looking through various whole-home wi-fi systems, having decided to make a one-off investment in a decent system - Netgear Orbi, Linksys Velop, Nest Wi-Fi and Ubquiti AmpliFi. You can also email [email protected] router features of the Hub5 are depressingly a letdown, So, in Router Mode, can be the 2. How to recycle a Virgin Media router. This free software can turn a £100 router into something more like a £1000 router. Virgin Fibre Areas only. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. 168. Now, once you are in the router’s web portal, look for the Remote Managementoption. Unpatched Vulnerabilities . Use the old router as a network switch. Another option is to donate it to a local school or community center. Leave it off for about 10 seconds. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). If you can set up using a Self-Install pack, but choose to use an engineer for. So, follow these steps on how to. At least 30Mbps download speeds in every room or £100 one-off credit. On VIVID200, Talk Anytime Phone, x2 Mobile SIM. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Manage Your Account. on 27-12-2022 12:09. Is there a way that I can return this? I don't know any of the account details of the former tenant. But the part that says you should recycle some old items is wrong. Mobile customers can also use the app to keep on. 13-12-2021 15:21. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. I'm a Very Insightful Person, I'm here to share knowledge. This may also be called Administration, History, or Logs depending on your router. On this letter, there is a label sticker. It'll use the management IP 192. Take every available online business advantage, enjoy commercial dealings made quick, slick and wireless, and give your people the best internet access around. Hi, Just recently upgraded from Tivo 500GB box to TV360. 1 is the correct address for the Hub in Router mode. Modem mode is the best you can possibly do, it'll disable all of the routing features of the hub, leaving just the cable modem part - and it's this you can't replace. Excludes broadband faults and broadband network outages. Experiencing issues with your change package in your Virgin Media? From managing your services in broadband, TV and landline to your changing your Direct Debit in mobile, find everything you need to know with our package change help and support page. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Further exclusions & legal stuff apply. Here you’ll find all the help you need for Virgin Media related problems and issues. This will include creating a new network name and password for the pod. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. Phone. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology. These require a subscription and will only work if your old router allows custom firmware. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. Browse Virgin Media Virgin Media Community. Step 4: Wait for all panel lights on your cable modem to become green on. Reply. 0. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. I searched online and there is an option to extend the cable from inside, but I would like to move the whole touter and the bits related to it. co. 100. Steps For Changing Virgin Media WiFi Password. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. 1 in modem mode. Business Customers. 13-12-2021 15:21. This means the WiFi password or network name could change back to our default settings. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Alternatively, you can restart your router via the Virgin. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. uk. Redeem Offers. . Red power light on the Virgin Media Hub 3. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. We would like to show you a description here but the site won’t allow us. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Router login. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. Recycle if you can and your local Freecycle group will almost certainly be able to put you in touch with someone who can make good use of them. Called 789 and was told to take it to the local dump. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Trouble is that will affect the other. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Manage Your. 0) than the Wifi6 AP (255. The Wi-Fi functionality is switched off and only an internet connection. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. SELECTED Virgin Media customers can get a free Wi-Fi router upgrade – and it could be save you from devastating cyberattacks. RF leads that short (especially with the right angle) are usually used to connect from the downward firing isolator connector. VM will relocate their own equipment for a flat fee of £25 for things like relocating the router (where they would, most likely, run a cable around the outside of the house from front to back, assuming there are no practical difficulties with doing that, such as a terraced property). We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. Virgin Media are part of the Government approved "Distributor Take-Back scheme" (DTS). Fibre-optic speeds are a bonus for me, I mainly just want an improvement on WiFi strength - is the Virgin Media Hub an improvement on an outdated router or is it as bad as some people suggest?Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. Virgin Media Hub 5 to replace my Hub 3. e reboot / reset occurred 3 day and 7 hours ago but the value indicates it occurred 4 hours ago. Step 4. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. Virgin Media O2 has made progress against its Better Connections Plan goals over the last 12 months, with key achievements across all. This is because it’s necessary for connecting to the wider Virgin Media network. O2 shop or local council recycle yard. However, with the Hub 5, Virgin Media might have made a router worth keeping. Weve been with Virgin for YEARS. Don’t plug the power cable into a plug socket yet. The positive reviews for Virgin Media. Superhub 5 its great 👍. Check “Apply to all my networks” and click the Apply button. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. Connect the coaxial cable to your new Hub and secure it with a. Press and hold the power button for at least 10 seconds. On a Hub3/4/5, you could first try separating the SSID's of the 2. There are four ethernet ports, three allowing for. iamdanforth Posts: 4. 168. The research, released on the eve of Global Recycling Day, shows that two. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. Weve been with Virgin for YEARS. 1; Login with your username and password, default will be shown on. The 192. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. $150 at Amazon. The simplest approach would be to return the router to upstairs. Once you have all the above ready, you’re ready to go. The router itself is constantly flashing the green double arrows. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. 2019 performance. - 5374486. 13-12-2021 15:21. No, you can keep using the same phone you’ve always used. The Super Hub 2ac looks almost identical to the Super Hub it replaces. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Options. At the time was told IF we needed to return the old router details would be in with the new router. Options. I don't work for Virgin Media. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. 168. 8 million devices – with zero going to landfill. Working hard to help connect the nation, shop our offers and order online. 3m items, including set-top boxes. Step 2: Label your package. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Click yes or agree . 29 Europe/London By Julian Clover. com/recyclingkit but this link. I do not work for VM. They left VM months ago and had two old TiVo boxes, a Hub 2ac, and a Hub 3 lingering around with no instructions or label received to return them, so after checking on the site and none of this kit meeting the re. co. Visitors will be able to use the internet but will not have access to other devices on your network. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. $150 $172 Save $22. Here are five options to consider: Check with your internet service provider (ISP): Many internet service providers have their recycling programs or partnerships with organizations that accept old routers. Virgin Media has committed to carbon-neutral and waste-free operations by the end of. How to Dispose of Old Routers. Please read the FAQ'sI've recently moved over to virgin media 200. Install your TV This section will take about 30 mins. You can also email EquipmentReturns@virginmedia. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. To close the port used by Telnet on the Virgin Media Hub 3: Access your Hub's configuration page - default web address: 192. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. VM's 21CV phone service is not a true VOIP connection in so far as that the customer just uses an ordinary telephone plugged into the TEL1 socket on the back of the VM hub (via a socket/connector adapter provided by VM). Many thanks, David. I switched mine out in November 2020 and it’s not skipped a beat since. Most electrical and electronic items can be recycled and reused – saving natural resources, and helping reduce the environmental and health risks associated with using landfill. 21/10/18 - 14:09 #5. Call in and they will book a Tech to do that. 13-12-2021 15:21. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. These include: You can post your old kit back to Virgin and it will reuse and recycle it. 168. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living – check our pages for more help, you do have other options rather than cancelling. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Here you’ll find all the help you need for Virgin Media related problems and issues. Working hard to help connect the nation, shop our offers and order online. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). So the connection isn't saturating. You should look at getting a better router and use hub in modem mode. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. No setup fee is available on all bundles, broadband & phone, and broadband only packages. change to Modem Mode you will need to use 192. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Connect your router/mesh system to the hub via ethernet cable and switch it on - leave it five minutes to settle down. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. I don't work for Virgin Media. QuickStart, set up and connections. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Reset Hub password. Now you need to change the Wi-Fi name for 2. Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline. 3m items, including set-top boxes. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. I received a text message stating that the collections team would pick up the equipment on a booked date . 0. Report the fraudulent caller.